Coaching

Please read carefully before completing your intake form and proceeding to payment. By ticking the boxes below, you confirm that you have read and understood this policy in full.

1. Who we are and our approach to coaching

Coaching by OA-Dynasty is a professional marriage and relationship coaching practice. Our coach are trained, qualified practitioners with expertise in couples therapy, pre-marital preparation, and relationship restoration.

Our practice is informed by a faith-rooted framework, drawing on biblical principles, covenant values, and kingdom-centred wisdom as part of our overall approach. However, we welcome and serve all couples and individuals regardless of religious background, faith tradition, or belief system. You do not need to share our faith to benefit fully from our coaching services. Our methods are grounded in both professional training and evidence-informed practice, and our care for every client is unconditional.

2. Why we ask you to complete an intake form

Before your first session, we ask you to complete a short intake form. This is not a formality, it is how we prepare to serve you well.

The information you provide helps us understand your situation, your relationship history, and what has brought you to coaching at this point. It allows your coach to arrive at your session already informed, which means we can spend your time in the session doing meaningful work, rather than gathering background information from scratch.

Your intake form responses help us tailor every session specifically to you. We read every response carefully before we meet with you.

3. Confidentiality — your information is protected

Everything you share with us in your intake form, in your sessions, and in any follow-up communication, is strictly confidential. We take your privacy seriously and hold it as both a professional and ethical responsibility.

Your personal information, your story, and the details of your sessions will only ever be accessed by your assigned coach(es) at OA-Dynasty Group. We will not share, sell, disclose, or release your information to any third party, organisation, church, employer, or individual, under any circumstances, without your explicit written consent.

The only limited exceptions to confidentiality are situations where there is a serious and credible risk of harm to you or to another person, or where we are required to disclose information by law. In any such situation, we will always aim to speak with you first before taking any action.
Your data is stored securely and in compliance with applicable Canadian privacy legislation (PIPEDA). You have the right to request access to your information or ask for it to be deleted at any time by contacting us directly.

4. Cancellation policy

We understand that life is unpredictable, and we want to work with you, not against you. At the same time, your coach prepares thoroughly for every session, and a cancelled or missed appointment has a real impact: on your coach’s time, on the progress of your coaching, and potentially on other clients who may have been waiting for that time slot.

We ask that you treat your coaching appointments with the same seriousness as a medical appointment. The following policy applies to all sessions across all packages.

How to cancel or reschedule

To cancel or reschedule a session, please contact us directly by email or through your client portal. Please do not assume a session is cancelled unless you have received written confirmation from us.

Cancellation fees

48+ hours notice
No charge
Full reschedule at no cost
24–48 hours notice
50% session fee
Rescheduling available
Under 24 hours / no-show
100% session fee
Full fee charged

Emergencies and exceptional circumstances

We recognise that genuine emergencies happen, a sudden illness, a family crisis, an unavoidable professional obligation. If you are unable to attend due to a documented emergency, please contact us as soon as possible. We will review emergency cancellation requests individually and with compassion. Fees may be waived or a complimentary reschedule offered at our discretion in documented exceptional circumstances.

Late arrival

If you arrive late to a session, your session will still end at its scheduled time. We are unable to extend sessions into other clients’ time. Sessions missed due to late arrival of more than 20 minutes without prior notice will be treated as a no-show and the full session fee will apply.

Repeated cancellations

Two or more late cancellations or no-shows within a coaching package may result in a review of your booking arrangement. We reserve the right to require advance payment for future sessions or to conclude a package in such cases. This is not a punitive measure, it is to ensure fair access to our services for all clients.

A note on why this matters: When a session is cancelled at short notice, that time cannot easily be given to another client in need. Your coach has also invested preparation time that cannot be recovered. We ask for your cooperation and respect for this process, it allows us to serve every client as well as we serve you.

5. Package and payment terms

Payment is required in full at the time of booking to secure your session or package. For multi-session packages, full package payment is collected upfront unless an alternative arrangement has been agreed in writing with our team.

Unused sessions within a package are non-refundable after the 7-day refund window following your initial purchase, except where OA Dynasty is unable to fulfil the service. If you wish to pause a package due to exceptional personal circumstances, please speak with us — we will do our best to accommodate you.

OA Dynasty reserves the right to reschedule a session where a coach is unavailable due to illness or emergency. In such cases, we will notify you as early as possible and offer a complimentary rescheduled session at no additional cost.

6. Your commitment to the process

Coach works when both parties are committed to it. We bring our full preparation, professional training, and genuine care to every session. We ask that you come with openness, honesty, and a willingness to engage with the process — even when it is uncomfortable.

Coaching is not a quick fix. Progress takes time, and some sessions will feel harder than others. We are committed to walking this journey with you at every stage.